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How to return your product

When purchasing our products you have the option to terminate the contract without giving any reason within a period of 14 days. This cooling-off period starts on the day of receipt of the product. During this period you must treat the product and its packaging with ultimate care. You should only unpack the product to the extent necessary in order to assess whether you wish to keep the product.

PLEASE NOTE: Broken seals, pots, tubes, bottles, opened and/or damaged packaging cannot be returned. If you should use your right of withdrawal, the product must be returned to us in the original condition and packaging, in accordance to reasonable and clear instructions provided by us.

When using your right of withdrawal you will receive a refund of the entire purchase amount plus any shipping costs within 14 days of a correct return reception of the products. The shipping of your returned goods are for your own account. For full refund of the purchase price you need to send to us the return postage prepaid. If your return shipment en route from you to YCZS Skin care products is lost or damaged, you are responsible. Therefore, we strongly advise you to return the goods by insured mail.

Your return is subject to the following conditions: 
- Place the tightly sealed products in a sturdy cardboard packaging; 
- Add the completed return form. Download the return form here.
- Use ample dry fill material in the packaging to protect the product;
- Send the package to the following address: 

YCZS Skin care products
Stevinstraat 153 
2587 ED The Hague 
THE NETHERLANDS 

- The sender should be clearly stated on the package. 
after shipment we receive from you by e-mail the Trace Code of the package's Track & Trace, so that we can track the package. Please send this e-mail to: info@yczs.eu
- If your return shipment en route from you to YCZS Skin care products went missing or damaged you are responsible. Therefore, we strongly advise you to return to the package insured; 
- You will receive message when your package has been received by us.